Asked at the Counter, Answered Straight

Everything people want to know before saying yes — mostly about the figure, which is the point of the figure.

The counter, photographed
What are the two possible totals for any visit?

Exactly two: the all-found figure you approve (from $245, depending on machine and fault — part, labor and diagnosis inside), or $100 flat if you stop at the answer. There is no third total, and neither one has an asterisk.

Why don't you publish a ceiling?

Because ceilings become anchors and anchors become bills. The honest shape of repair pricing is a floor plus your exact figure once the fault is proven — said before work, final after. A published ceiling only teaches invoices to climb toward it.

What if you find something else wrong while you're in there?

You hear about it, plainly, with its own figure if you want it fixed — and the number you already approved doesn't move either way. Two faults are two decisions, not one swollen bill.

Do you sell the parts separately if I want to DIY?

The counter fixes machines rather than retailing parts — but if the honest answer to your fault is a part-and-YouTube afternoon, you'll hear that at the visit figure. It happens more than the trade admits.

How does the warranty work?

Every completed repair carries written coverage on the part and the labor. If the same fault returns inside the term, the follow-up costs nothing. Your copy rides home with you; the shop's copy means losing yours changes nothing.

Which forms of payment work?

Card, cash, check and the usual tap-to-pay — settled when the work is done and proven. No deposits on residential work, and no card surcharge.

Can someone else let you in and someone else pay?

Standing practice — tenants open doors while owners approve figures, neighbors hold keys for beach houses, kids in another state approve a parent's repair. One number makes remote yes-saying easy; the arrangement handles the rest.

Are you the same outfit as the other repair shops in town?

No — one shop, one counter, on Astor St. If you called around and heard different figures, that's the market working. This one's just the only figure with everything already inside it.

A question the wall didn't answer?

The phone reaches an actual person at the actual counter — try it.

Electric oven with the bake element glowing under inspection
A bake element proving itself under a watchful eye — answers, then figures.
Book the visit

Put It on the Counter

Phone reaches a person through the working day; the form works after hours. Either way the callback comes with a real window, not a maybe.

Mon–Fri 8–7 · Sat 9–3 · a warming refrigerator takes the day's first opening

Ask for Your Figure

Say what the machine is doing — the callback brings a window and, once the fault is confirmed at your door, one all-found number.

All-found figures start at $245 and never split into surprises — the part, the labor and the looking ride in one number. Just want the answer? $100 flat closes the visit.

Figure Call